The preparation time for most of the products is 24/48 hours. It is even possible for your order to be shipped on the very same day if it it has been paid before midday.
The delivery time (4-8 days) will depend on the shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.

The shipping charges include:

• Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.)
• Transportation
• Insurance
• Customs clearance at origin

       All our items leave the warehouse with the packaging in perfect condition.

The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.